Terms & Conditions

These Terms and Conditions (“Agreement”) govern your access to and use of the managed AI voice receptionist and custom API system integration services provided by Webpush Digital Ltd T/A BizChitChat.ai (“Company”, “we”, “us”).

Please read this Agreement carefully before proceeding. If you do not agree to these terms, do not activate the service.

1. Definitions

In this Agreement, the following defined terms apply:

2. Description of Services

2.1 What We Provide

BizChitChat.ai provides a fully managed AI voice receptionist service engineered for commercial deployment. Unlike self-serve software platforms, our team builds, trains, deploys, and structurally maintains your conversational system frameworks. The Services include:

• Custom AI operational engine build, structured explicitly on your business rules, pricing guides, dynamic FAQs, and organizational workflows.
• 24/7 inbound call handling paths deployed via remote smart call forwarding from your current business telecom systems.
• Integration with your company’s sector-specific databases or specialized software platforms to facilitate real-time appointment validation, data lookups, and scheduling operations.
• Autonomous scheduling and calendar routing via designated third-party calendar applications with real-time slot verification and automated booking logic.
• Post-call automation setups managed via proprietary Make.com framework pipelines, including immediate spreadsheet data logging, immediate notification routing to your internal teams, and automated customer communication pathways.
• Secure system reporting dashboard access containing complete call records, textual transcript logs, and operational data metrics.
• Ongoing foundational conversational fine-tuning and operational prompt updates to align with changes in your company’s dynamic service offerings, pricing structures, or asset configurations.

2.2 Core Operational Model Features

• Monthly Allotted Volume: Unlimited access tier.
• Usage Calculations: Live processing airtime is measured down to the exact second and billed at a fixed standard rate of £0.85 per minute.
• System Integration Scope: Core synchronization setup connecting designated industry applications and dynamic automation webhooks.
• High-Value Logic Paths: Custom operational filters separating standard inquiries from immediate high-priority commercial leads.

2.3 What Is Not Included

Unless explicitly formalized via a custom technical addendum, the Services do not include:

• Outbound cold calling marketing operations or automatic high-volume promotional outbound dialling campaigns.
• Manual engineering integrations into legacy host applications that do not support modern secure webhooks or open API frameworks.
• The provision of certified legal, financial, medical, or explicitly regulated industry specific professional counseling.
• Direct guarantees of customer acquisition ratios or specific financial conversion results.

3. Onboarding, Setup and Activation

3.1 Non-Refundable Custom Build Engineering

By executing payment for the Core AI Setup and the technical Integration fees, you instruct our developers to immediately initiate custom data modeling and network structural architecture design. All setup fees are strictly non-refundable, as they fully offset immediate dedicated technical engineering allocations, data modeling, prompt design, and data pipeline routing which begin immediately upon payment processing.

3.2 Onboarding Data Requirements

To compile your private engine database, you agree to rapidly deliver complete structural business rules, procedural FAQs, rate sheets, and operating protocols. Custom build timelines do not commence until clear, verified internal operational data has been received from your team.

3.3 Acceptance Sign-Off and Operational Activation

Following internal quality tests, the model configuration will be rendered available for final client validation. Once you formally confirm project sign-off on the core performance matrix, we will issue your recurring monthly service hosting framework subscription link. Live production deployment activates immediately upon receipt of your initial monthly service hosting fee payment.

4. Subscription, Billing and Payments

4.1 Contract Structure

Your subscription account cycle initiates on the exact date your first service hosting fee payment clears via our payment provider. Monthly subscription invoices are billed continuously in advance and apply an automatic recurring renewal method on that same calendar day every month.

4.2 Usage Fees and Airtime Processing

Fixed base hosting fees are processed entirely in advance. All accumulated usage airtime volume is audited down to the exact second and billed dynamically at a rate of £0.85 per minute, processed strictly in arrears at the closing milestone of each billing loop.

4.3 Failed Payments

If an automated billing run fails, notice will issue instantly to your administrative account. If billing anomalies remain unresolved after 7 days, the Company reserves the absolute right to suspend live automated call handling environments until all balances are completely current. Operational suspensions do not reduce your standard cancellation window duties.

5. Cancellation and Termination

5.1 Rolling Terms & Cancellation Notice

This agreement functions strictly on a rolling monthly operational term. Once the recurring service hosting framework starts, you may cancel at any time by issuing an explicit email notice directly to [email protected]. Notice must be received at least 30 days prior to your subsequent automated renewal date. No prorated credits or refunds apply to active service months.

5.2 Company Right to Terminate

We maintain the right to suspend operations or sever this agreement instantly, without liability or refund, if your business fails to pass a billing challenge within 7 days, violates legal guidelines, or deploys our conversational assets for deceptive, automated harassment, or explicitly abusive communication targets.

5.3 System Decommissioning and Account Data Cleanup

Upon formal account termination, all active phone connections and technical data routing interfaces are permanently unlinked. System data records, stored logs, and voice recordings mapped inside our primary hosting environment will be destroyed within 30 days, save for documentation legally required for global regulatory retention. Data populated natively into your external CRMs, sheets, or system software remains completely within your possession.

6. Intellectual Property

6.1 System IP Ownership

All core code logic, custom conversational engineering methodologies, prompt framework structuring, automation blueprints, internal application scripts, and software frameworks utilized to deliver the Services remain entirely under the ownership of Webpush Digital Ltd. This agreement grants zero ownership transition or technical system transfer rights.

6.2 Your Data License

Your business retains sole ownership of all raw procedural materials, price structures, and internal data manuals supplied to construct the custom model memory. You award us a secure, restricted operational license to use these assets exclusively to host, deploy, and refine your specific conversational automation lines.

6.3 Portability Constraints

All custom system setups, prompt scripts, internal tool configurations, and integration maps are compiled on our cloud engine infrastructure. Upon termination, these internal technical records are fully deleted and cannot be transferred or exported into secondary vendor software environments.

7. Acceptable Use and Call Recording Duties

You agree to operate these automation environments strictly in accordance with local commercial regulations. All voice connections processed across our system are recorded by default to run transcription models and compile records. You hold the unique legal profile of Data Controller for all incoming caller personal profiles. You maintain the absolute responsibility to notify inbound users that phone traffic is recorded before system recording activities start. We accept zero legal exposure for your business neglecting to publish proper call tracking messages or audible legal recording disclosures.

8. Data Protection and Global Security

8.1 Processing Status

Regarding personal information managed within this service ecosystem, we act entirely as your Data Processor. Your company stands as the official Data Controller. Complete procedural processor obligations are codified inside our Data Processing Addendum (DPA), which can be requested at any time.

8.2 Security Infrastructure

All stored audio files, transcription databases, and user information data records are managed using high-grade encryption both during network transit and during data storage across secure infrastructure. Technical data paths connecting your third-party business software or digital environments utilize authorization token exchanges. We store zero raw login credentials.

9. Warranties and Liability Controls

9.1 Core System Warranty

We commit to configuring and maintaining our system environments with reasonable professional diligence and software capability. You acknowledge that natural language processing systems can occasionally interpret or deliver individual data points imperfectly depending on caller behavior. We explicitly do not claim that conversational performance will run entirely error-free on every call matrix.

9.2 Liability Boundaries

To the maximum limit authorized under governing legal rules, our complete maximum financial liability for any specific problem or service challenge under this contract shall never exceed the total cumulative money paid by your business to us during the 12-month window preceding the issue date.

9.3 Excluded Operational Losses

We hold no liability for any indirect, commercial, or operational outcomes, including but not limited to missed reservation transactions, loss of corporate reputation, database disruptions, or lost business revenue, even if our engineers were briefed on those potential outcomes.

10. Force Majeure

Neither side shall face penalties for operational delays or network blockages resulting from occurrences completely beyond sensible management, including global digital infrastructure outages, severe regional grid disruptions, regional health emergencies, or widespread service blocks caused by international cloud architecture providers.

11. Governing Law and Disputes

This Agreement and all associated technical engagements are governed and managed according to the legal rules of Hong Kong S.A.R. Any disputes arising out of or in connection with this Agreement shall be subject to the exclusive jurisdiction of the courts of Hong Kong S.A.R. For UK-based customer entities, nothing inside this framework impacts your standard legal entitlements under the Consumer Rights Act 2015 or related localized UK business regulations that cannot be updated via custom contracts.

12. General Provisions

This documentation, alongside your structural signup details, presents the complete operational agreement between both parties. If a specific paragraph is found to be legally invalid by a court, all surviving parameters continue in full structural performance. We reserve the absolute right to refine formatting updates within this legal document, giving your administration at least 14 days’ notification for any major updates.

13. Contact and Notices

All communication under these terms must be channeled to: