Terms & Conditions

These Terms and Conditions ("Agreement") govern your access to and use of the Garage & MOT Centre AI Receptionist service provided by Webpush Digital Ltd T/A BizChitChat.ai ("Company", "we", "us"). These terms apply solely to the garage and automotive sector product described herein. BizChitChat.ai offers services to other industries under separate terms and pricing structures — this Agreement does not apply to those engagements.

By clicking 'Activate My AI Receptionist', completing the onboarding form, or using our garage AI receptionist service, you ("Customer", "you") agree to be bound by this Agreement in full.

Please read this Agreement carefully before proceeding. If you do not agree to these terms, do not activate the service.

1. Definitions

In this Agreement, the following defined terms apply:

2. Description of Services

2.1 What We Provide

BizChitChat.ai provides a fully managed AI voice receptionist service specifically designed for UK garages, MOT centres and automotive businesses. Unlike self-serve software tools, we build, configure, train and manage your AI receptionist on your behalf. The Services include:

• Custom AI persona build, trained on your garage's knowledge base, pricing, services and FAQs
• 24/7 inbound call handling via smart call forwarding from your existing business number
• Live DVLA API vehicle lookup — real-time retrieval of make, model, engine size, MOT expiry and tax status when a caller provides their registration number
• Integration with your Garage Management Software (GMS) — including bookings, data retrieval and appointment rescheduling
• Autonomous diary and calendar booking via Cal.com and Google Calendar, with real-time availability checks and conflict prevention
• Post-call automation via Make.com — including lead logging to Google Sheets, instant lead notifications via Email and Slack, and automated customer follow-up emails
• A secure personal dashboard with call recordings, transcripts, analytics and sentiment reporting
• A 7-day Test Period prior to go-live for your review and approval
• A 14-day Audit Period post go-live, during which our team monitors performance and makes adjustments
• Ongoing conversational fine-tuning after the Audit Period
• Professional tier adds: intelligent warm call transfer to your mobile and SMS text-back automation
• Enterprise tier adds: bespoke logic flows and omnichannel website AI chatbot (3,000 messages/month)

2.2 Tier-Specific Features

2.3 What Is Not Included

Unless expressly agreed in writing, the Services do not include:

• Outbound calling campaigns or proactive dialling
• Integration with GMS platforms that do not support API or email-based data exchange — where a GMS has no accessible integration point, we will advise you before the build commences
• Legal, financial or regulated advice of any kind delivered via the AI
• Guaranteed booking conversion rates or revenue outcomes

3. Onboarding, Setup and the Test Period

3.1 Activation Fee

By submitting payment of the Activation Fee, you instruct us to commence the build of your AI receptionist. The Activation Fee is strictly non-refundable as it covers the labour cost of custom AI training, voice configuration, prompt engineering, and technical integration — work that begins immediately upon receipt of payment.

3.2 AI Build Questionnaire

To begin building your AI receptionist, you must complete and submit the AI Receptionist Build Questionnaire provided to you upon signup. We cannot commence the build or issue a test line until the completed questionnaire is received.

3.3 Technical Authorisations

To enable your AI's functionality (calendar booking, CRM sync, Sheets logging, email/SMS automation), you will be provided with a secure link to your automation framework. You are responsible for connecting the relevant modules by signing in to your accounts and granting the necessary access permissions. We cannot complete the AI build or issue your test line until these authorisations are verified. Delays in completing authorisations are your responsibility and do not affect the non-refundable nature of the Activation Fee.

3.4 Test Line Delivery

Within 48 hours of verified authorisations, we will deliver your dedicated test line. This marks the start of your 7-day Test Period. During this window you may:

• Call the test line and assess the AI's performance
• Request prompt refinements and knowledge base adjustments
• Test booking flows, call transfers and automation outputs

3.5 Going Live

To move your AI from Test to Live, you must activate your subscription by completing the Stripe payment link provided with your test line. If the subscription is not activated within 7 days of test line delivery, the line will be decommissioned and the setup paused. Reactivation will require a new Activation Fee.

4. The Audit Period and Ongoing Optimisation

4.1 14-Day Audit Period

Following your go-live date, our team will actively monitor your AI's inbound call performance for 14 days. During this period we will:

• Review call samples and identify any gaps in the AI's responses
• Retrain the knowledge base where callers ask questions the AI cannot handle correctly
• Adjust conversational flow where callers are dropping off or experiencing friction
• Refine the AI's tone and responses to accurately reflect your garage's brand voice

All calibration work during the Audit Period is included at no extra cost.

4.2 Ongoing Fine-Tuning

After the Audit Period, your AI transitions into standard maintenance mode. We continue to monitor performance, apply updates, and make adjustments as required to maintain service quality. Significant bespoke changes requested outside of standard maintenance may be subject to an additional fee, which will be agreed with you in advance.

5. Subscription, Billing and Payments

5.1 Subscription Commencement

Your subscription begins on the date you activate your Stripe payment link. Subscriptions are billed monthly in advance and renew automatically on the same date each month.

5.2 Minutes and Overage

Minutes are calculated as total connected call time from the moment the call connects to the moment it ends. If you exceed your monthly minutes allowance, the AI will continue to answer calls and overage will be billed at £0.55 per minute, invoiced at the end of the billing cycle. Alternatively, you may be invited to upgrade to a higher tier.

5.3 Price Adjustments

We reserve the right to adjust subscription pricing in the following circumstances:

• UK CPI inflation exceeding 10% in any 12-month period
• A verified increase of 20% or more in our third-party infrastructure costs (voice AI platforms, telephony providers)
• Significant currency devaluation materially affecting our operating costs

In any such event, we will provide a minimum of 30 days' written notice of the new pricing. You may cancel your subscription without penalty within that notice period if you do not accept the new rate.

5.4 Failed Payments

If a scheduled payment fails, we will notify you immediately. If payment is not resolved within 7 days, we reserve the right to suspend your AI service until the outstanding balance is settled. Suspension does not reduce your notice period obligations.

6. Cancellation and Termination

6.1 Cancellation by Customer

This is a rolling monthly agreement. You may cancel at any time by providing written notice to admin@bizchitchat.ai. Notice must be received at least 30 days prior to your next billing date. Cancellations received within 30 days of the next renewal date will be processed for the following billing cycle. No refunds are issued for the current billing period.

6.2 Termination by the Company

We reserve the right to terminate this Agreement immediately, without refund, if you:

• Breach any material term of this Agreement
• Use the Services for unlawful, fraudulent or abusive purposes
• Fail to resolve a failed payment within 7 days of notification
• Provide false information during onboarding that materially affects our ability to deliver the Services

6.3 Effect of Termination

Upon termination, your AI receptionist will be decommissioned and your test or live line disconnected. All call recordings, transcripts and associated caller data held by us will be deleted within 30 days of account closure, unless retention is required by law. Data logged into your own connected systems (Google Sheets, CRM, GMS) remains under your control and is unaffected.

7. Intellectual Property

7.1 Our IP

All underlying technology, AI models, automation frameworks, prompt engineering methodologies, system architecture and platform software used to deliver the Services remain the exclusive intellectual property of Webpush Digital Ltd. Nothing in this Agreement transfers any ownership of our technology to you.

7.2 Your Content

You retain ownership of all content you provide to us for the purpose of training your AI receptionist — including your service descriptions, pricing information, FAQs, and business knowledge base. You grant us a limited licence to use this content solely for the purpose of building and operating your AI receptionist.

7.3 AI Build Portability

The custom AI build, configured prompts, knowledge base and automation workflows created for you are built on our proprietary infrastructure. Upon termination, these configurations are decommissioned and are not transferable to third-party platforms. You are not entitled to receive copies of system prompts, automation logic or technical configurations.

8. Acceptable Use

You agree to use the Services only for lawful business purposes. You must not use the Services to:

• Record calls without appropriate notice to callers, in breach of UK law (Regulation of Investigatory Powers Act 2000 and GDPR)
• Make fraudulent, misleading or illegal representations to callers via the AI
• Misrepresent MOT test outcomes, pricing or vehicle safety information in a manner that breaches DVSA regulations
• Harass, deceive or manipulate callers
• Conduct any activity that is illegal under UK law or the law of any jurisdiction in which you operate
• Attempt to reverse-engineer, copy or replicate our AI systems, prompts or automation logic

We reserve the right to suspend or terminate the Services immediately if we reasonably believe you are in breach of this clause.

9. Call Recording and Caller Consent

You acknowledge and agree that:

• You have a lawful basis under UK GDPR for processing your callers' personal data via the AI receptionist
• You will ensure callers receive appropriate notice of recording in compliance with UK law
• You are responsible for any data subject rights requests made by your callers in respect of their call data
• We will assist you in fulfilling such requests where the data is held within our systems

10. Data Protection and GDPR

10.1 Data Roles

In delivering the Services, we act as your Data Processor. You are the Data Controller in respect of your callers' personal data. Our full obligations as your Data Processor are set out in our Privacy Policy and a Data Processing Agreement (DPA) available upon request.

10.2 Data Security

All call recordings and transcripts are encrypted in transit and at rest. We operate on SOC 2 Type II compliant infrastructure. We do not sell client data. Data is used solely for delivering the Services described in this Agreement.

10.3 Third-Party Credentials

Authorisations to connect your Google, CRM, GMS and other accounts are handled via secure OAuth tokens. We do not store your third-party passwords. You may revoke access at any time by disconnecting the relevant integrations from your connected accounts.

10.4 Sub-Processors

We use a number of third-party sub-processors to deliver the Services including voice AI infrastructure, Make.com, Stripe, Google Workspace, Slack and the DVLA API. A full sub-processor list is maintained in our Privacy Policy at bizchitchat.ai/privacy-policy.

11. Service Availability and Support

11.1 Uptime

We target 99% service availability for the AI call handling infrastructure. Planned maintenance will be communicated with reasonable advance notice. We are not liable for downtime caused by third-party infrastructure providers, telephony carriers, or force majeure events.

11.2 Third-Party Dependencies

The Services depend on third-party platforms including but not limited to voice AI providers, Make.com, Google, Stripe and telephony carriers. We are not liable for failures, outages or changes in the services of these third parties that affect our ability to deliver the Services. Where a third-party failure materially disrupts the service, we will notify you promptly and work to restore normal operation as quickly as reasonably practicable.

11.3 Support

Support is provided via email at admin@bizchitchat.ai. We aim to respond to all support requests within one business day. During the Audit Period, calibration requests are treated as priority.

12. Warranties and Liability

12.1 Service Warranty

We warrant that we will deliver the Services with reasonable skill and care, and that the Services will materially conform to the description set out in this Agreement. We do not warrant that the AI will be error-free, that every call will be handled perfectly, or that specific booking conversion rates or revenue outcomes will be achieved.

12.2 Liability Cap

To the fullest extent permitted by applicable law, our total aggregate liability to you under or in connection with this Agreement shall not exceed the total fees paid by you to us in the 12 months immediately preceding the event giving rise to the claim.

12.3 Excluded Losses

We shall not be liable for any indirect, consequential, special or punitive losses, including but not limited to loss of profit, loss of revenue, loss of business, loss of anticipated savings, or loss of data — even if we have been advised of the possibility of such losses.

12.4 Indemnification

You shall indemnify, defend and hold harmless the Company and its officers, employees and contractors against all losses, claims, damages, costs and expenses (including reasonable legal fees) arising from:

• Your breach of any term of this Agreement
• Your failure to obtain appropriate caller consent for recording
• Your misuse of the Services or use for unlawful purposes
• Any claim brought by a third party (including your callers) arising from your use of the Services

12.5 UK Statutory Rights

Nothing in this Agreement limits or excludes any liability that cannot be limited or excluded under applicable law, including rights under the Consumer Rights Act 2015 or equivalent UK legislation.

13. Force Majeure

Neither party shall be liable for any failure or delay in performing its obligations under this Agreement to the extent that such failure or delay is caused by circumstances beyond its reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, civil unrest, government action, cyber-attacks, power grid failure, global pandemics, or failure of third-party infrastructure providers.

If a force majeure event continues for more than 30 days, either party may terminate this Agreement on written notice without penalty. In such circumstances, we will refund a pro-rata portion of any prepaid subscription fees for the unused period.

14. Governing Law and Disputes

14.1 Governing Law

This Agreement is governed by and construed in accordance with the laws of Hong Kong S.A.R. Any disputes arising out of or in connection with this Agreement shall be subject to the exclusive jurisdiction of the courts of Hong Kong S.A.R.

14.2 UK Statutory Rights

For Customers based in the United Kingdom, nothing in clause 14.1 affects your statutory rights under UK law, including any rights under the Consumer Rights Act 2015, the Unfair Contract Terms Act 1977, or any other applicable UK legislation that cannot be excluded or limited by agreement.

14.3 Dispute Resolution

Before initiating formal proceedings, both parties agree to attempt to resolve any dispute in good faith through direct negotiation. Either party may initiate this process by providing written notice describing the dispute. The parties will have 30 days from such notice to attempt resolution before either party may pursue formal proceedings.

15. General Provisions

15.1 Entire Agreement

This Agreement, together with the onboarding form, any Data Processing Agreement, and our Privacy Policy, constitutes the entire agreement between you and the Company in relation to the Services and supersedes all prior communications, representations and agreements.

15.2 Amendments

We reserve the right to update these Terms and Conditions from time to time. Material changes will be communicated by email with at least 14 days' notice. Your continued use of the Services after the notice period constitutes acceptance of the revised terms.

15.3 Severability

If any provision of this Agreement is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

15.4 Waiver

Failure by either party to enforce any provision of this Agreement shall not constitute a waiver of that party's right to enforce it at a later date.

15.5 Assignment

You may not assign or transfer your rights or obligations under this Agreement without our prior written consent. We may assign this Agreement to any successor entity or in connection with a sale or transfer of our business.

16. Contact and Notices

All notices under this Agreement should be sent in writing to: